Problems with Order |
Solution |
Order Has Not Arrived |
1. 2. If your order has multiple items, they may be shipped from different warehouses and arrive in different boxes on different dates. We do not charge you extra for split shipments. If an order is shipping in two or more different boxes, each box will have a separate tracking progress bar beside it in 3. If the delivery date has passed, please contact customer service. |
No Longer Want the Items Ordered |
We're happy to accept any returns within the terms of our Return Policy. You can return items by mail or at any Payless Daily Store. |
Order is Damaged or Defective |
You can return it for a refund or a replacement. |
Order is Missing Items or Parts |
If items or parts are still missing and not being shipped in multiple shipments, you may request a replacment or refund through or contact customer service. |
Marketplace Returns |
Marketplace items cannot be returned to a Payless Daily store or to paylessdailyonline.com. If the seller of your item is anyone other than paylessdailyonline.com, please visit the Marketplace Seller Information Page. |
For problems not listed below, please contact customer service.