Looking for help returning an item that you purchased? in My Account or visit the Payless Daily Returns Center for more information on returning items to a Payless Daily store or by mail.
Holiday Return Policy
Items purchased between November 1, 2015 - December 25, 2015 can be returned on:
January 10, 2016 for items with a 15 day return policy
January 25, 2016 for items with a 30 day return policy
There is no change to the 90 day return policy window
What's Payless Daily's policy on returning items?
Most items can be returned within 90 days of receiving them. Items purchased at paylessdailyonline.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below
Returns Policy by Department
Different departments may have different return policies. Check the department below to learn of any exceptions pertaining to the item you'd like to return.
Must be returned within 90 days - with these exceptions:
The following electronics items must be returned within 15 days of receipt:
Televisions can be returned within 90 days. Computer software must be returned unopened. No returns for software delivered by email.
Must be returned within 14 days and 15 days
Must be returned within 90 days if unused, unopened and unmarked
Must be returned within 90 days
Unable to return
Must be returned within 60 days / no replacements
Must be returned within 90 days
Must be returned within 90 days
Must be returned within 90 days
Must be returned within 90 days
Must be returned within 90 days if defective or damaged , otherwise not returnable
90 days if non-perishable
Order number for the item
Date of arrival
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
Must be returned by 90 days - please check packaging for ORM-D sticker
Must be returned within 90 days unless listed below:
| Item | May be returned within |
| Oversized Furniture and Outdoor Play |
90 days by freight shipping. Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs. |
| Mattresses |
90 days in the original packaging to a store. Or you may contact Customer Care to initiate your return. |
| Unopened Air Mattresses and Airbeds |
15 days with receipt for refund or exchange. Opened items with receipt may be exchanged within 15 days for the same item or credit toward a future purchase. Defective airbeds may be exchanged within 90 days of purchase for the same airbed or for credit toward an airbed of equal or greater value. |
| Gas-powered items |
30 days to a store with receipt to obtain a refund or exchange. They also must be completely emptied of any flammable liquid (gas, oil) before returning them. Due to carrier restrictions, they cannot be returned by mail. |
| Plants |
90 days to a store. Plants cannot be returned by mail. If you receive a damaged plant please contact Customer Care with the following information:
|
| Air conditioners and Evaporative Coolers |
30 days accompanied by the original invoice or receipt. |
| Lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, pressure washers and generators |
30 days and accompanied by the original receipt. They also must be completely emptied of any flammable liquid (gas, oil) before being returned to a store. Generators and pressure washers may be returned within 30 days and accompanied by the original receipt. |
Must be returned within 90 days if unused
Must be returned within 90 days unless listed below
Oversized table games and treadmills may be returned to a Payless Daily store or by freight shipping. Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.
Autographed sports memorabilia must be returned with the included Certificate of Authenticity.
Swimming pools must be returned within 30 days of receipt.
Must be returned within 90 days
All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds. If your blinds are damaged or defective when you receive them, please contact Customer Care.
Nonreturnable
Payless Daily plastic Gift Cards and Payless Daily eGift Cards are not returnable or refundable for cash except in states where required by law.